Return Policy
Wavehome Return Policy
Wavehome accepts eligible returns within 30 days of the delivery date for a refund. If you do not request a return within 30 days, we’re unable to offer a refund due to our policy.
1) Return Eligibility
To be eligible for a return, items must be:
Requested within 30 days of delivery
Unused, unwashed, and in original condition
In the original packaging with all included accessories, inserts, and tags (if applicable)
Hygiene & Use Notice (Bedding Products)
For hygiene reasons, we do not accept returns or exchanges for:
Washed or laundered bedding (including bedding sets, duvet covers, fitted sheets, pillowcases, duvets, and pillows)
Used items (including items that show signs of use, odor, stains, pet hair, or wear)
Items that are not in resalable condition
2) Return Shipping Fees
If the return is due to personal reasons (e.g., change of mind, ordered the wrong item/size/color), the customer is responsible for the return shipping cost.
Original shipping fees (if any) are non-refundable.
3) Defective, Damaged, or Incorrect Items
If your return is due to a product defect, damage, or a wrong item received, please:
Take clear photos and/or videos of the issue, and
Email us as soon as possible
In these cases, Wavehome will cover the return shipping cost and issue a refund, or you may choose:
A replacement shipment, and we may offer a discount depending on the situation.
4) How Do I Start the Return Process?
To begin a return, please email support@wavehome.com
with:
Your order number
The reason for the return
Photos/videos (required for defective/damaged/incorrect items)
Do not send returns without contacting us first.
We will provide the correct return address and instructions. Please note the return address may not be the same as the address shown on the parcel label.
5) What If I Don’t Have My Order Number?
To locate your order, please provide:
The email used at checkout
Your full name
Your shipping address
You may also find your order number in:
Your Wavehome account (if you created one)
Your packing slip
Your order confirmation email
6) How Should I Package My Return?
Please pack your return securely:
Use a sturdy cardboard box
Include a paper note with your Order ID inside the package
Fill excess space with bubble wrap/packing material to prevent damage in transit
Items returned damaged due to poor packaging may not be eligible for a refund.
7) How Long Does It Take to Process a Return?
Once your return is delivered to our warehouse, processing typically takes 5–7 business days.
If approved, your refund will be issued within 48 hours after processing.
Depending on your bank/payment provider, it may take additional time for the funds to appear in your account.
If you haven’t received your refund after the above timeframe, please contact support@wavehome.com
8) Free Gifts
If your order included free gifts, you do not need to return them. Please feel free to keep them.
9) Do You Provide Return Labels?
We do not provide prepaid return labels and do not cover return shipping costs for change-of-mind returns.
Exceptions apply only for defective/damaged/incorrect items confirmed by our team.
10) What If My Return Is Lost in the Mail?
We strongly recommend keeping your return tracking number until your return is processed.
Refunds cannot be issued for items not received by Wavehome. If you provide tracking that confirms delivery to our warehouse, we can assist with opening a claim where applicable.
11) Why Didn’t I Receive a Full Refund?
Refunds may be reduced if:
Original shipping fees are included (shipping is non-refundable)
The returned item is not in original condition, missing packaging/accessories, or shows signs of use
The product is returned outside the return window
12) Additional Notices
If the product must be returned, please use the original packaging. If the original packaging is missing, an additional packaging replacement fee of 30 GBP may apply.
In the following situations, customers may be charged an additional return handling/shipping fee of 40 GBP:
Delivery fails due to an incorrect address provided at checkout
Customer refuses delivery or does not collect the package when it arrives
.